Donna Tedesco (Senior Usability Specialist), Fiona Tranquada (Senior Usability Consultant)

Broschiertes Buch

The Moderator's Survival Guide

Handling Common, Tricky, and Sticky Situations in User Research

Beschreibung

Describes the principles that should always guide your interactions with participants from a real-world perspective. This title provides you with examples of how to apply these principles across a variety of situations throughout the user research process, from technical difficulties to emotional outbursts to awkward interactions.

Autor

Donna Tedesco is a Senior User Experience Specialist with over ten years of user research experience. She has published and presented at local, national and international conferences, and is co-author with Bill Albert and Tom Tullis of the book, "Beyond the Usability Lab: Conducting Large-Scale Online User Experience Studies." Donna received a BS in Engineering Psychology/Human Factors from Tufts University School of Engineering and a MS in Human Factors in Information Design from Bentley University.

Produktdetails

• Verlag: Elsevier Science & Technology / Morgan Kaufmann
• Artikelnr. des Verlages: C2012-0-01335-X
• Seitenzahl: 364
• Erscheinungstermin: 19. November 2013
• Englisch
• Abmessung: 236mm x 189mm x 22mm
• Gewicht: 774g
• ISBN-13: 9780124047006
• ISBN-10: 0124047009
• Artikelnr.: 39076811