Dan Gingiss

Broschiertes Buch

The Experience Maker

How to Create Remarkable Experiences That Your Customers Can't Wait to Share

Beschreibung

The essential guide to making customer experience the ultimate competitive advantage.

Autor

Dan Gingiss is an international keynote speaker and customer experience coach who teaches audiences and corporations that a remarkable customer experience can be their best sales and marketing strategy. He spent 20 years in Corporate America delighting customers while holding leadership positions at three Fortune 300 companies - McDonald's, Discover and Humana. Dan is the author of Winning at Social Customer Care, a host of the Experience This! Show podcast, and a regular contributor to Forbes. He earned a B.A. in psychology and communications from the University of Pennsylvania and an M.B.A. in marketing from the Kellogg School of Management at Northwestern University. He currently resides in Buffalo Grove, IL.

Produktdetails

• Verlag: Morgan James Publishing
• Seitenzahl: 212
• Erscheinungstermin: 14. September 2021
• Englisch
• Abmessung: 229mm x 152mm x 13mm
• Gewicht: 352g
• ISBN-13: 9781631954580
• ISBN-10: 163195458X
• Artikelnr.: 61192635