Morgan Hale
Broschiertes Buch

The Everyday Edge

How Simple Changes in Service, Process, and Tech Unlock Growth

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Most business owners believe growth comes from bold leaps or big-budget overhauls. In reality, the fastest, most sustainable gains are hidden in plain sight inside the ordinary routines, overlooked touchpoints, and small decisions made every day. This book reveals how everyday innovation for small business can create powerful momentum without draining resources or overwhelming your team. Packed with field-tested strategies, it shows how to turn small business process improvement into a competitive edge. You ll learn how customer experience design for retailers can boost loyalty and word-of-mou...