The Data-Driven Support Manager
Todd Zabel
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The Data-Driven Support Manager

A Practical Guide to Building High-Performing Global Support Teams

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This guide was written to empower support operations leaders to become business leaders within their companies through the effective use of operational metrics and analytics, as well as effective people management. Support operations professionals are often undervalued, underappreciated, underutilized, and sometimes ineffective due to insufficient training in data-driven operations management, project management, presentation and leadership skills. This guide is designed so that a person with 5- 10 years of experience outside of operations, or a new operations manager who has been an individua...