Lee Cockerell

Broschiertes Buch

The Customer Rules

The 39 essential rules for delivering sensational service

Beschreibung

39 essential rules to delivering impeccable service - from the man who ran Disneyworld.

Autor

Lee Cockerell has spent his entire career in the hospitality industry. He spent eight years with Hilton Hotels, and seventeen with Marriotts Corporation, before joining Disney in 1990 to open Disneyland Paris. Since leaving Disneyland in 2006, he has published a book, Creating Magic, on leadership and excellence in customer service, and consults on issues such as customer service for organisations such as the Disney Institute.

Produktdetails

• Verlag: Profile Books Ltd
• Main
• Seitenzahl: 208
• Erscheinungstermin: 7. März 2013
• Englisch
• Abmessung: 216mm x 136mm x 20mm
• Gewicht: 202g
• ISBN-13: 9781781251225
• ISBN-10: 1781251223
• Artikelnr.: 36559417