Joseph Matthews
Broschiertes Buch

The Customer-Focused Library

Re-Inventing the Public Library From the Outside-In

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A top library consultant offers specific recommendations for helping libraries adapt to their changing role in the community. What is the future of the public library? How can libraries embrace the forces of change and provide the resources-and the resource-gathering environment-today's patrons want? The Customer-Focused Library: Re-Inventing the Library From the Outside-In answers these questions by proposing a transformative alternative, a reimagined library in which the collections, the services-even the building itself-are designed and built from the customer's perspective. Written by one ...