The Customer Communication Formula
Charlotte Purvis
Gebundenes Buch

The Customer Communication Formula

How to communicate with your customers and boost your customer service brand

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Offering best-in-class customer service significantly benefits your bottom line: increased sales, customer retention, goodwill, reduced turnover, and profit. Did you know:Forbes estimates that businesses lose $75 billion a year due to poor customer service 95% of customers tell others about a poor experience 57% of consumers switch to another brand for a better customer experience 86% of customers are inclined to pay more for a great customer experience 67% of customers say their standard for a good customer experience is higher than ever As a leader who is aware of the importance of great cus...