Technology and Work in Services
Gebundenes Buch

Technology and Work in Services

Vulnerable Workers under Automation and Digitalisation

Herausgegeben: Cirillo, Valeria; Rinaldini, Matteo; Virgillito, Maria Enrica
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Automation in industrial sectors is already a well-developed topic in management, economics, and sociology literature. By contrast, this short contributed volume sheds new lights on the process of automation in the service sector, by means of a workplace case-study approach. It investigates three essential sectors largely populated by a vulnerable workforce composition, namely logistics, cleaning and healthcare, and assesses the extent to which processes of automation introduced by managerial decisions entail labour expulsion and human substitution. The result of the research shows that the mo...