Switchboard Operator
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High Quality Content by WIKIPEDIA articles! Medium-to-large organizations often employ switchboard operators?specialized staff who answer general telephone calls to the organization and usually maintain internal communication through telephones, and pagers. Depending on the employment setting, the roles and level of responsibilities of a "Switchboard operator" can vary greatly, from performing wake-up calls in a hotel to coordinating emergency responses, dispatching, and overhead paging in hospitals. Operators employed in healthcare settings have other duties, such as data entry, greeting pati...
High Quality Content by WIKIPEDIA articles! Medium-to-large organizations often employ switchboard operators?specialized staff who answer general telephone calls to the organization and usually maintain internal communication through telephones, and pagers. Depending on the employment setting, the roles and level of responsibilities of a "Switchboard operator" can vary greatly, from performing wake-up calls in a hotel to coordinating emergency responses, dispatching, and overhead paging in hospitals. Operators employed in healthcare settings have other duties, such as data entry, greeting patients and visitors, taking messages, triaging, or acting as an after hours answering service. Experienced, well trained operators generally command a higher salary. In the early days of telephony, through roughly the 1960s, companies used manual telephone switchboards and switchboard operators connected each call by inserting a pair of phone plugs into the appropriate jacks.
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