Study of Administrative Processes at a Federal University

Study of Administrative Processes at a Federal University

The organisation of administrative processes within a Federal Higher Education Institution (HEI)

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The book is the faithful publication of the author's dissertation for a Professional Master's Degree in Public Organisation Management at the Federal University of Santa Maria. The study investigated the administrative processes generated by the Protocol Division of the Federal University of Santa Maria, with the objectives of identifying, standardising and proposing improvements to the procedural formation of a Federal Higher Education Institution (HEI), the qualification of the services provided to the community and the efficiency of public management. One hundred (100) types of documents we...