Students' Satisfaction of Service Quality in Higher Education
Noor Saadah Zainal Abidin
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Students' Satisfaction of Service Quality in Higher Education

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In Malaysia, polytechnics are established to produce trained manpower at the semi-professional level in various engineering industries as well as in commerce. By 2005 the relative participation rate in technical vocational education had increase about 33 per cent with a total enrolment of 73,834(2005) from 64,382(2004).The number is increasing and to ensure efficient institutional management and continual improvement at the polytechnic levels, the Polytechnics Development component under the World Bank Education Quality Improvement Project was established among others to expand the annual full...