Smart Service Systems, Operations Management, and Analytics
Broschiertes Buch

Smart Service Systems, Operations Management, and Analytics

Proceedings of the 2019 INFORMS International Conference on Service Science

Herausgegeben: Yang, Hui; Qiu, Robin; Chen, Weiwei
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This volume offers state-of-the-art research in service science and its related research, education and practice areas. It showcases recent developments in smart service systems, operations management and analytics and their impact in complex service systems. The papers included in this volume highlight emerging technology and applications in fields including healthcare, energy, finance, information technology, transportation, sports, logistics, and public services. Regardless of size and service, a service organization is a service system. Because of the socio-technical nature of a service sy...