Smart Conflict

Smart Conflict

How to Have Hard Conversations at Work

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Erscheint vorauss. 16. September 2025
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We need conflict at work. But we need to be better at it. A highly practical, immediately implementable guide to getting good at conflict at work. The ability to engage with healthy conflict is a crucial element of high performance, and the foundation of collaborative, inclusive and innovative cultures. Drawing on the latest evidence and thinking from psychology and coaching research, Smart Conflict will equip you with the skills you need to manage conflict with confidence and compassion. As experienced conflict and leadership team coaches, Alice Driscoll and Louise van Haarst know that not en...