Service Systems Engineering and Management

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This new textbook will provide state-of-the-art models, concepts and solution methods important in the design, control, operation, and management of service systems. It will cover supply chain management, warehouse & distribution, financial engineering, revenue management in airlines, retail engineering, health systems, and financial services.

A. Ravi Ravindran has been a professor and former department head of industrial and manufacturing engineering at the Pennsylvania State University (1997-2017). He is an Emeritus Professor now. Formerly, he was a faculty member in the school of industrial engineering at Purdue University (1969-1982) and at the University of Oklahoma (1982-1997). At Oklahoma, he served as the Director of the school of industrial engineering for 8 years and as the Associate Provost for the university for 7 years. Dr. Ravindran has published 8 books (Operations Research, Engineering Optimization, Operations Research and Management Science Handbook, Operations Research Methodologies, Operations Research Applications, Supply Chain Engineering, Multiple Criteria Decision Making in Supply Chain Management and Big Data Analytics using Multiple Criteria Decision-Making Models) and over 150 journal articles in operations research. His recent book on Supply Chain Engineering received the Institute of Industrial Engineers (IIE) Book-of-the-Year Award in 2013. He currently serves as the Operations Research Series Editor for Taylor & Francis Group/CRC Press. Paul Griffin is the St. Vincent Health Chair and Director of the Regenstrief Center for Healthcare Engineering at Purdue University and a professor in the Schools of Industrial Engineering and Biomedical Engineering (2017-present). His research interests are in healthcare engineering, health analytics, cost and comparative effectiveness in public health, and supply chain coordination. Vittal Prabhu is currently a Professor in the Marcus Department of Industrial and Manufacturing Engineering at Penn State, where he started his academic career as an assistant professor in 1996. He also serves as the Director of Service Enterprise Engineering 360. Vittal works in the area of distributed control systems with a focus on manufacturing and service enterprises consisting of discrete-events, physical processes, and service processes.