Service Science
The Foundations of Service Engineering and Management
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Features coverage of the service systems lifecycle, includingservice marketing, engineering, delivery, quality control,management, and sustainmentFeaturing an innovative and holistic approach, ServiceScience: The Foundations of Service Engineering and Management provides a new perspective of service research and practice. Thebook presents a practical approach to the service systems lifecycleframework, which aids in understanding and capturing market trends;analyzing the design and engineering of service products anddelivery networks; executing service operations; and controllingand managing th...
Features coverage of the service systems lifecycle, includingservice marketing, engineering, delivery, quality control,management, and sustainment
Featuring an innovative and holistic approach, ServiceScience: The Foundations of Service Engineering and Management provides a new perspective of service research and practice. Thebook presents a practical approach to the service systems lifecycleframework, which aids in understanding and capturing market trends;analyzing the design and engineering of service products anddelivery networks; executing service operations; and controllingand managing the service lifecycles for competitive advantage.
Utilizing a combined theoretical and practical approach todiscuss service science, Service Science: The Foundations ofService Engineering and Management also features:
Case studies to illustrate how the presented theories anddesign principles are applied in practice to the definitions offundamental service laws, including service interaction andsocio-technical natures
Computational thinking and system modeling suchas abstraction, digitalization, holistic perspectives, andanalytics
Plentiful examples of service organizations such as automobileafter-sale services, global project management networks, andexpress delivery services
An interdisciplinary emphasis that includes integratedapproaches from the fields of mathematics, engineering, industrialengineering, business, operations research, and managementscience
A detailed analysis of the key concepts and body of knowledgefor readers to master the foundations of service management
Service Science: The Foundations of Service Engineering andManagement is an ideal reference for practitioners in thecontemporary service engineering and management field as well asresearchers in applied mathematics, statistics, business/managementscience, operations research, industrial engineering, andeconomics. The book is also appropriate as a text forupper-undergraduate and graduate-level courses in industrialengineering, operations research, and management science as well asMBA students studying service management.
Featuring an innovative and holistic approach, ServiceScience: The Foundations of Service Engineering and Management provides a new perspective of service research and practice. Thebook presents a practical approach to the service systems lifecycleframework, which aids in understanding and capturing market trends;analyzing the design and engineering of service products anddelivery networks; executing service operations; and controllingand managing the service lifecycles for competitive advantage.
Utilizing a combined theoretical and practical approach todiscuss service science, Service Science: The Foundations ofService Engineering and Management also features:
Case studies to illustrate how the presented theories anddesign principles are applied in practice to the definitions offundamental service laws, including service interaction andsocio-technical natures
Computational thinking and system modeling suchas abstraction, digitalization, holistic perspectives, andanalytics
Plentiful examples of service organizations such as automobileafter-sale services, global project management networks, andexpress delivery services
An interdisciplinary emphasis that includes integratedapproaches from the fields of mathematics, engineering, industrialengineering, business, operations research, and managementscience
A detailed analysis of the key concepts and body of knowledgefor readers to master the foundations of service management
Service Science: The Foundations of Service Engineering andManagement is an ideal reference for practitioners in thecontemporary service engineering and management field as well asresearchers in applied mathematics, statistics, business/managementscience, operations research, industrial engineering, andeconomics. The book is also appropriate as a text forupper-undergraduate and graduate-level courses in industrialengineering, operations research, and management science as well asMBA students studying service management.