Service Management and Customer Satisfaction
Durie Aschalew Degoma
Broschiertes Buch

Service Management and Customer Satisfaction

Service Management and Customer Satisfaction: the case of The Ethiopia Ministry of Justice Documents Authentication and Registration Office

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Having served for five years as lecturer at Bahir Dar University, I feel that I am now on the right truck to understand the secret of success in academics. I held my first degree in Marketing and sales management and my second degree in Business Administration (MBA), both from Addis Ababa University, Ethiopia. Currently, I am pursuing my PhD degree with marketing specialization at the University of South Africa (UNISA) in the distance program. Besides, I have undertaken few academic researches in such areas as Business Process Reengineering and Tourism Marketing. Though the project considers o...