Service Automation in the Public Sector
Gebundenes Buch

Service Automation in the Public Sector

Concepts, Empirical Examples and Challenges

Herausgegeben: Juell-Skielse, Gustaf; Lindgren, Ida; Åkesson, Maria
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This edited volume highlights the latest advances in and findings from research on service automation in public sector organizations. The contributing authors use a mix of social and technological approaches to increase readers' understanding of public service automation. The respective chapters discuss the automation of services in public organizations from a conceptual standpoint, present empirical examples of automation applications in public organizations, and consider the implementation-related challenges that can arise. The book's overall goal is to aid and inspire researchers and practi...