Ann M. Butera

Gebundenes Buch

Say What!? Communicate with Tact and Impact

What to say to get results at any point in an audit

Beschreibung

The book is a guide for professionals who want to interact proactively and persuasively with those they work with, audit, or review. It describes techniques that could be used during virtual, in-person, telephone or video conferences (as opposed to emails, workpapers, and reports).

Autor

Ann M. Butera is the Founder and President of The Whole Person Project, Inc., a consulting firm that uses customized approaches and training to achieve sustained and positive change in employee performance. She served on a financial services firm's audit committee for six years and served as audit committee chair. She is the author of Mastering the Five Tiers of Auditor Competency: The Essence of Effective Auditing. Ann Butera's expertise and experience in instructional design and her informative, entertaining, and thought-provoking presentation style have made her a sought-after lecturer for businesses, universities, nonprofit groups, and professional organizations on the national, regional, and local levels. As a lecturer and trainer, Ann Butera has had numerous articles published in many trade journals, including Bank Accounting & Auditing Magazine and the ABA Consumer Banking Digest, and she has been quoted in the New York Times and Working Woman magazine, among other publications. She is a columnist for the Indiana Bankers Association's Hoosier Banker magazine and for Protiviti's website, KnowledgeLeader.

Produktdetails

• Verlag: CRC Press
• Seitenzahl: 210
• Erscheinungstermin: 27. Oktober 2021
• Englisch
• Abmessung: 240mm x 161mm x 16mm
• Gewicht: 485g
• ISBN-13: 9780367555535
• ISBN-10: 0367555530
• Artikelnr.: 62222860