Richard Y Chang, P Keith Kelly

Broschiertes Buch

Satisfying Internal Customers First!

Beschreibung

This book illustrates the vital link between satisfying external customers and improving processes within the organization to ensure that internal customers are satisfied, too.

Autor

RICHARD CHANG is president and CEO of Richard Chang Associates, Inc., a consulting and publishing firm whose clients include Toshiba, Marriot, Citibank, Fidelity Investments, Nabisco, and McDonald's. He currently serves as chair of the board for the American Society for Training and Development. He lives near Irvine, California.

Produktdetails

• Verlag: Wiley
• Seitenzahl: 120
• Erscheinungstermin: 28. Mai 1994
• Englisch
• Abmessung: 234mm x 156mm x 7mm
• Gewicht: 196g
• ISBN-13: 9780787950828
• ISBN-10: 0787950823
• Artikelnr.: 22227628