Risk and Crisis Communication
Navigating the Tensions between Organizations and the Public
Herausgeber: Littlefield, Robert; Sellnow, Timothy L
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This book applies relational dialects to risk and crisis communication in order to explain how agencies and organizations navigate tensions with stakeholders and the public during high-stress situations. Littlefield and Sellnow’s novel use of this interpersonal theory, which conceptually describes how couples negotiate tensions as they maintain their relationship, is exemplified through seven case studies that each focus on one common tension.
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