Ross Shafer is a former headlining stand-up comedian and Emmy winning network talk and game show host (ABC's Match Game and Day's End, NBC's Almost Live!, USA's Love Me, Love Me Not, and FOX network's Late Show). Ross is also a serial entrepreneur who has bought and sold two dozen companies. His interest in why some businesses succeed (while others fail) led him to write the books; NOBODY MOVED YOUR CHEESE, THE CUSTOMER SHOUTS BACK, ABSOLUTELY NECESSARY, CUSTOMER EMPATHY, ARE YOU RELEVANT? NO MORE CUSTOMER FRICTION, SUCCESS: IT'S ON YOU, GRAB MORE MARKET SHARE, BEHAVE LIKE A START UP, and COOK LIKE A STUD. Ross is also in high demand as a convention Keynote Speaker and has been honored by the National Speaker's Association with their CPAE Hall of Fame award.Allison Dalvit is a former television news anchor and reporter who jumped behind the scenes to produce National news and reality TV for HGTV, Food Network, The Travel Channel, The Weather Channel, AMC, The Katie Show, E! News, CBS Game Changers, FOX, Inside Edition, ABC Good Morning America and World News Tonight to name a few. Along the way, Allison created a profitable business flipping dozens of homes and vacation properties. Oh, and as a single mom she put her two daughters through college. Her tales are amixture of brains, guts, and relentlessness.Cass Jacoby works as a reporter/writer for www.RoofersCoffeeShop.com. She attended New York University for Cinema Studies and has a BA degree in English from the University of Colorado Denver. She is currently attending Arizona State University for a Master's degree in Film and Media Studies.
