Quality Management
László Berényi
Broschiertes Buch

Quality Management

Fundamentals

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The impact of quality management was determinative in the 20th century. The process orientation and the system approach to organizing companies offered keys to improving customer satisfaction. Quality management is a highly adaptive, continually renewing field. New management tools are required in the increasingly agile business and social environment age. The literature and practice have several competing models, methods, and tools. However, the main concept behind them is common. This monograph aims to contribute to a better understanding of the quality management body of knowledge through a...