Quality Function Deployment and Its Applications
Daniel Mekonnen
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Quality Function Deployment and Its Applications

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Quality Function Deployment, or QFD, is a tool that can help improve your existing processes by focusing your energy and your attention on efforts that will ensure the greatest result. QFD works by first identifying and prioritizing customer requirements and expectations. You then can use this information to focus with greater confidence on the important customer requirements as a starting place to define such things as product requirements, design features, manufacturing processes or support requirements. The effort and discipline of Quality Function Deployment produces the greatest results i...