Aleksander Szlam, Ken Thatcher

Broschiertes Buch

Predictive Dialing Fundamentals

An Overview of Predictive Dialing Technologies, Their Applications, and Usage Today

Beschreibung

Who should read this book? This is a must read if you're a newcomer to predictive dialers and responsible for analyzing, recommending and deploying inbound and outbound call center solutions; or, if you're in the midst of implementing a predictive dialer,

Autor

Aleksander Szlam , the founder, chairman and CEO of Melita International Corporation, has been a driving force behind establishing call center standards and solutions based on innovative technologies and human factors. Ken Thatcher is senior vice president, Professional Services, Melita International Corporation. He is a computer industry veteran with more than 40 years experience.

Produktdetails

• Verlag: CRC Press
• Seitenzahl: 190
• Erscheinungstermin: 3. Januar 1996
• Englisch
• Abmessung: 229mm x 152mm x 10mm
• Gewicht: 284g
• ISBN-13: 9780936648804
• ISBN-10: 0936648805
• Artikelnr.: 22140307