Renee Evenson

Broschiertes Buch

Powerful Phrases for Effective Customer Service

Over 700 Ready-to-Use Phrases and Scripts That Really Get Results

Beschreibung

Say goodbye to rage-inducing customer interactions. With more than seven hundred phrases and scripts to choose from, this indispensable reference explains how to diffuse even the most difficult situations--and ensure everyone leaves happy.

Autor

RENÉE EVENSON has worked in the customer service management field for over 30 years, including nearly two decades as a customer service manager and trainer at BellSouth Telecommunications. She has a degree in organizational psychology and is the author of Customer Service Training 101 and Customer Service Management Training 101.

Produktdetails

• Verlag: AMACOM / McGraw-Hill Professional
• SPE
• Seitenzahl: 304
• Erscheinungstermin: 12. September 2012
• Englisch
• Abmessung: 229mm x 152mm x 18mm
• Gewicht: 344g
• ISBN-13: 9780814420324
• ISBN-10: 081442032X
• Artikelnr.: 36138642