Post Project Success Evaluation
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As a measure of project success, all groups that are affected by a project (stakeholders) should have a hand in assessing its success. The criteria for IT project success are often quite vague, and without clear guidelines for project success, it is hardly any wonder that so many of these projects do not live up to pre-development expectations. The implemented IT system must be able to generate the information required by users and be of sufficient quality that it is "actionable". System users can perceive quality in the information they generate. The IT system must be used. Obviously, the rea...
As a measure of project success, all groups that are affected by a project (stakeholders) should have a hand in assessing its success. The criteria for IT project success are often quite vague, and without clear guidelines for project success, it is hardly any wonder that so many of these projects do not live up to pre-development expectations. The implemented IT system must be able to generate the information required by users and be of sufficient quality that it is "actionable". System users can perceive quality in the information they generate. The IT system must be used. Obviously, the reason for any IT system is its usefulness as a problem-solving, decision-aiding, and networking mechanism. The criterion of "use" assesses the actual utility of a system by determining the degree to which, once implemented, it is used by the customer. Once the IT system is complete, the project team must determine user satisfaction. One of the sharpest issues in assessing IT project success has to do with making an accurate determination of user satisfaction with the system.
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