Wouter Van Dooren is a Professor of Public Administration at the University of Antwerp and the Antwerp Management School, Belgium. Geert Bouckaert is Emeritus Professor at the KU Leuven Public Governance Institute, Belgium. He was President of the International Institute of Administrative Sciences (IIAS) (2013-19) and of the European Group for Public Administration (EGPA) (2004-10). John Halligan is Emeritus Professor of Public Administration and Governance, Centre for Environmental Governance, University of Canberra, Australia.
1. Introduction 2. Defining the Concepts 3. The History of Performance
Management 4. Performance Measurement 5. The Incorporation of Performance
Information 6. The Use of Performance Information 7. The Users of
Performance Information 8. Non-Use of Performance Information 9. The
Effects of Using Performance Information 10. The Future of Performance
Management