Performance Comparison and Organizational Service Provision
Christopher Dorn
Broschiertes Buch

Performance Comparison and Organizational Service Provision

U.S. Hospitals and the Quest for Performance Control

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Exploring the mechanisms underlying performance comparisons, Performance Comparison and Organizational Service Provision investigates how such assessments shape hospitals' service provision and medical professionals' work. With a focus on U.S. health care, this study outlines how medical quality was defined and compared in the hospital sector from the late 19th century to the present. Developing a novel theoretical framework to investigate performance comparisons, several different forms of internal and external performance assessments are contrasted throughout this period. The transformative ...