Susan Benjamin

Broschiertes Buch

Perfect Phrases for Dealing with Difficult Situations at Work

Hundreds of Ready-to-Use Phrases for Coming Out on Top Even in the Toughest Office Conditions

Beschreibung

Offers ready-to-use phrases that help readers avoid disasters, steer clear of sticky circumstances with coworkers, and leave them in control. This guide provides words for various situations, including: handling criticism and being heard criticizing; picking up the ball when someone else has dropped it; and deflecting a flirtatious client.

Autor

Susan Benjamin has brought communications issues to the nation for almost 20 years. Publications from the Wall Street Journal to the Chicago Tribune have featured Susan's novel approaches while her opinion pieces on language-related issues have appeared in USA Today, the Philadelphia Inquirer, the New York Daily News, Government Executive and countless others. Her books include Words at Work, Quick and Painless Business Writing, and Instant Marketing for Almost Free. As a consultant, she has trained countless employees on the most advantageous way of addressing difficult people and circumstances in the workplace; and has written numerous how-to sheets and style guides, as support.

Produktdetails

• Verlag: McGraw-Hill Professional
• Seitenzahl: 224
• Erscheinungstermin: 24. Juli 2008
• Englisch
• Abmessung: 203mm x 127mm x 12mm
• Gewicht: 220g
• ISBN-13: 9780071597326
• ISBN-10: 0071597328
• Artikelnr.: 23391167