Parametric and Nonparametric Statistics for Sample Surveys and Customer Satisfaction Data

Parametric and Nonparametric Statistics for Sample Surveys and Customer Satisfaction Data

Versandkostenfrei!
Versandfertig in 6-10 Tagen
38,99 €
inkl. MwSt.
Weitere Ausgaben:
PAYBACK Punkte
19 °P sammeln!
This book deals with problems related to the evaluation of customer satisfaction in very different contexts and ways. Often satisfaction about a product or service is investigated through suitable surveys which try to capture the satisfaction about several partial aspects which characterize the perceived quality of that product or service. This book presents a series of statistical techniques adopted to analyze data from real situations where customer satisfaction surveys were performed.The aim is to give a simple guide of the variety of analysis that can be performed when analyzing data from ...