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mySAP CRM Interaction Center
Technical Principles, Implementation, and Modification
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- Introduction and architecture of IC WinClient, IC WebClient and IC Management - Customizing and enhancement of Action Box, Workspaces, Agent Inbox, E-Mail Response Management and much more - Including technical example scenarios based company projectsThis book enables consultants, project managers and decision-makers to quickly familiarize themselves with the technology and programming techniques of mySAP CRM Interaction Center.First, learn about the technical principles of IC WinClient, IC WebClient and IC Management, including a profound introduction into the architecture and framework. Th...
- Introduction and architecture of IC WinClient, IC WebClient and IC
Management
- Customizing and enhancement of Action Box, Workspaces, Agent Inbox, E-Mail
Response Management and much more
- Including technical example scenarios based company projects
This book enables consultants, project managers and decision-makers to quickly
familiarize themselves with the technology and programming techniques of mySAP
CRM Interaction Center.
First, learn about the technical principles of IC WinClient, IC WebClient and IC
Management, including a profound introduction into the architecture and
framework. The book focuses on customizing and enhancing basic functions, master
data and transaction integration, as well as communication channels and
customer-specific alerts. Highly detailed examples, used throughout the book,
can be easily emulated - to the benefit of your own projects.
Based on actual projects that extend across various industries, business
processes and company sizes, concrete business scenarios illustrate the
technical aspects of customizing. Valuable insights on mySAP CRM Interaction
Center usage options are guaranteed to benefit you, even if you have already
implemented.
Management
- Customizing and enhancement of Action Box, Workspaces, Agent Inbox, E-Mail
Response Management and much more
- Including technical example scenarios based company projects
This book enables consultants, project managers and decision-makers to quickly
familiarize themselves with the technology and programming techniques of mySAP
CRM Interaction Center.
First, learn about the technical principles of IC WinClient, IC WebClient and IC
Management, including a profound introduction into the architecture and
framework. The book focuses on customizing and enhancing basic functions, master
data and transaction integration, as well as communication channels and
customer-specific alerts. Highly detailed examples, used throughout the book,
can be easily emulated - to the benefit of your own projects.
Based on actual projects that extend across various industries, business
processes and company sizes, concrete business scenarios illustrate the
technical aspects of customizing. Valuable insights on mySAP CRM Interaction
Center usage options are guaranteed to benefit you, even if you have already
implemented.