Modernizing Processes in Public Administrations
Process Management in the Age of e-Government and New Public Management
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This book describes a new process modelling approach for the public sector called the PICTURE method, which takes into account the specific characteristics of public administrations. It includes a step-by-step procedural model for applying the method.
In this monograph, a new process modelling approach for the public sector is described: the PICTURE method. The approach takes into account the specific characteristics of public administrations. Hence several advantages are derived: increased modelling speed, improved user acceptance and enhanced analysis capabilities.
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