Measuring I-banking's quality with WebQEM. A Case Study on Romania
Mihai Florin Talpos
Broschiertes Buch

Measuring I-banking's quality with WebQEM. A Case Study on Romania

Research on the quantitative evaluation of the Romanian Internet banking applications¿ quality, using WebQEM

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The book presents a pioneering initiative regarding the substantiation and development of a coherent methodological approach necessary in evaluating the ergonomics and usability of I-banking applications by using the WebQEM method. In order to experiment the WebQEM method on I-banking applications, the author conducted a comprehensive research on a sample of 26 banks in Romania, describing in detail the content and the stages of application of this calimetric method. The possibility of calculating the partial preferences for each quality feature of I-banking applications and overall quality of...