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Maximizing Your SAP CRM Interaction Center
Discover the strengths and capabilities of the new SAP CRM Interaction Center (IC). Learn how to optimize an customize the IC for your everyday business processes. Explore real-world examples and sucess
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This is a must-have resource for anyone interested in learning how to optimize and maximize the SAP CRM Interaction Center. It introduces you to the SAP CRM Interaction Center and provides guidance on how to maximize it through customization and enhancement. Each chapter describes specific functions in the Interaction Center and why they are useful, and then goes on to demonstrate how to use and customize these functions. You'll find general information about the SAP CRM Interaction Center, and then learn how to implement, use, and customize these features. It covers essential topics, includin...
This is a must-have resource for anyone interested in learning how to optimize and maximize the SAP CRM Interaction Center. It introduces you to the SAP CRM Interaction Center and provides guidance on how to maximize it through customization and enhancement. Each chapter describes specific functions in the Interaction Center and why they are useful, and then goes on to demonstrate how to use and customize these functions. You'll find general information about the SAP CRM Interaction Center, and then learn how to implement, use, and customize these features. It covers essential topics, including Computer Telephony Integration and Multi-Channel Integration, the different types of Interaction Centers, a review of Interaction Centers by Industry, IC Marketing, IC Service, Shared Services Center, Telesales, IC Management, Partnerships, and common questions and misconceptions about IC.