Mapping Workflows and Managing Knowledge
John L. Kmetz
Broschiertes Buch

Mapping Workflows and Managing Knowledge

Using Formal and Tacit Knowledge to Improve Organizational Performance, Volume I

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This is a book that does what the title says, and is different from most business process mapping information in three key ways. First, it lets users capture all the knowledge that goes into a workflow in any kind of organization, including the most difficult kind of all; the tacit knowledge people bring to the job and carry in their heads. Second, it is simple, powerful, flexible, and easy to learn. Third, it does not require installing, learning, and applying a complicated program (sometimes requiring reorganization to support the software rather than the software supporting the organization...