Managing the Unexpected
Sustained Performance in a Complex World
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Managing the Unexpected, Third Edition offers an updated look at the groundbreaking ideas explored in the first and second editions. Revised to reflect the unique challenges that organizations have faced in recent years, this critical book focuses on why some organizations are better able to sustain performance in the face of unanticipated change. High reliability organizations (HROs), including emergency rooms, aircraft carrier flight operations, and firefighting units, are looked to as models of exceptional organizational preparedness. This essential text explains the development of unexpected events, and guides you in improving your organization for more reliable performance.
* Explore the many different kinds of unexpected events that your organization may face
* Consider updated case studies and research
* Discuss how successful HROs are able to maintain control during unexpected events
* Discover tactics that may bolster your organization's ability to face the unexpected with confidence
* Explore the many different kinds of unexpected events that your organization may face
* Consider updated case studies and research
* Discuss how successful HROs are able to maintain control during unexpected events
* Discover tactics that may bolster your organization's ability to face the unexpected with confidence
THE CLASSIC GUIDE FOR IMPROVING YOUR COMPANY'S ABILITY TO AVOID OR MANAGE CRISES Floods, hurricanes, terrorist attacks, bank failures, recessions, and environmental disasters. Organizations are challenged with the unexpected on a routine basis. But why do some organizations manage to function in the face of unanticipated change while others fail? Since it was first published in 2001, Managing the Unexpected has become the definitive resource that offers a guide for any organization that wants to maintain function and structure when confronted with the unexpected. Thoroughly revised, the third edition of the groundbreaking Managing the Unexpected contains new examples and updated information that reflect the catastrophic events that have challenged organizations in recent years, such as the financial crisis and bank failures and major environmental disasters. Drawing on illustrative examples from high reliability organizations (HROs)?emergency rooms in hospitals, flight operations of aircraft carriers, and firefighting units?Karl E. Weick and Kathleen M. Sutcliffe reveal how these organizations developed the ways of acting and styles of learning that give them the confidence to manage the unexpected better than other organizations. This revised edition also offers an in-depth look at the five principles that lay the foundation for highly reliable organizations. Filled with useful advice and compelling examples, the third edition of Managing the Unexpected offers any institution a guide for becoming an organization that is highly reliable and able to withstand unanticipated disruptions.
