Leveraging ITIL/ITSM into Network Operations
David A. Lavine
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Leveraging ITIL/ITSM into Network Operations

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Air Force Network Operations (AFNetOps) controls the AF portion of the Global Information Grid (GIG). In order to do this efficiently, the USAF had to change the way it was operating and go away Centralized Control. Decentralized execution towards Centralized Control, Centralized Execution. This was done largely in part because the USAF was struggling in protection of critical information and the networks interconnection all of our installations. In the late 80's the United Kingdom created Information Technology Infrastructure Library (ITIL) whose purpose is to provide a practical no- nonsense...