Leveraging Digital Innovation for Governance, Public Administration, and Citizen Services
Gebundenes Buch

Leveraging Digital Innovation for Governance, Public Administration, and Citizen Services

Emerging Research and Opportunities

Herausgeber: Vij Mali, Nidhi
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Digital innovations are often non-linear, non-incremental, and perhaps at times, disruptive processes that have transformed private as well as public service delivery. The rise of digitization has not only overhauled the governance system and enabled greater government-citizen engagement but has also revolutionized public administration. For public organizations to thrive, it is imperative to understand the challenges and applications that digitization can create for the development, deployment, and management of public service processes. Leveraging Digital Innovation for Governance, Public Ad...