Knowledge-Driven Service and Support
An Implementation Guide
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When providing a service, it's easy to have problems go undetected, especially when you are only focused on one aspect. This can lead to a negative experience for customers, leaving them unhappy with both your service and support. With "Knowledge-Driven Service and Support," learn how to provide the best experience to your customer by honing your skills as a business professional. The goal is to perfect your skills in both support and service so problems can be detected and solved before they fester. If an issue goes unsolved, the consequences can bring about unplanned costs, customer dissatis...
When providing a service, it's easy to have problems go undetected, especially when you are only focused on one aspect. This can lead to a negative experience for customers, leaving them unhappy with both your service and support. With "Knowledge-Driven Service and Support," learn how to provide the best experience to your customer by honing your skills as a business professional. The goal is to perfect your skills in both support and service so problems can be detected and solved before they fester. If an issue goes unsolved, the consequences can bring about unplanned costs, customer dissatisfaction, reduced revenue, and the potential loss of clientele. Outside of service, provide visibility and intelligence on problems your customers may have, which will hone your support skills and provide better quality control for the company. From there, management can make informed decisions that continually improve their services so customers can easily navigate any problems and receive perfect service.
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