Key Performance Indicators

Developing, Implementing, and Using Winning Kpis

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KEY PERFORMANCE INDICATORS FOURTH EDITION "This book, already a performance measurement classic, firmly establishes David Parmenter as the 'King of the KPIs'. His first chapter, a timeless classic, is worth the cost of the book alone." --Harry Mills, subject matter expert on persuasion for the Harvard ManageMentor program Rife with examples, worksheets, practice exercises, templates, and other valuable tools, Key Performance Indicators is truly a field guide. Readers will walk away with an understanding of the what, why, and--most importantly--the how of building appropriate and effective KPIs...