Claire Agutter
Broschiertes Buch

ITIL® 4 Create, Deliver and Support (CDS)

Your companion to the ITIL 4 Managing Professional CDS certification

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ITIL® 4 Create, Deliver and Support If you've achieved your ITIL® 4 Foundation certificate, you're probably planning the next stage in your ITIL journey and which qualification to work towards. ITIL 4 Create, Deliver and Support (CDS) provides essential knowledge and capabilities for service management professionals, focusing on a value stream based approach to IT-enabled products and services - a must-have skillset practitioners should seek beyond Foundation level. The majority of this book is based on the official AXELOS ITIL® 4: Create, Deliver and Support publication and the associated ...