Rafikul Islam obtained his PhD in operations research from the Indian Institute of Technology, Kharagpur, in 1996. Presently he is working as Professor at the Department of Business Administration, International Islamic University Malaysia. He is a recipient of the Best Researcher Award at the faculty level and Quality Research Award at the university level. Islam has published over 100 articles in international referred journals and 18 students have completed their PhDs under his supervision. He has also authored nine books. His research areas include multiple criteria decision-making, operations, and quality management. Suhaiza Zailani received her MSc and PhD in management science from Lancaster University, England, United Kingdom, in 1995 and 1998, respectively. She is Professor of supply chain at the Faculty of Business and Economics, Universiti Malaya. She has published more than 150 papers in various citation indexed journals on operations management, particularly in Institute for Scientific Information (ISI)-based and Scopus journals, for example, International Journal of Operations Management; International Journal of Production Economics; International Journal of Production Research; Supply Chain Management: An International Journal; Journal of Cleaner Production; Resource, Cycling and Reservation Journal; Sustainable Development; International Journal of Physical Distribution Logistics Management; and International Journal of Logistics Management. Selim Ahmed is Professor and Head of the Business School at World University of Bangladesh. He obtained his PhD in Quality Management from International Islamic University Malaysia in 2016. His PhD research title was "Lean Six Sigma and Its Effect on Quality Performance in Malaysian Hospitals". He has published several books, chapters, and many articles in top peer-reviewed journals. He is the Section Editor, Consulting Editor, Associate Editor, Article Editor, Guest Editor, Editorial Advisory Board Member, and reviewer of many peer-reviewed journals. His research area includes quality management, service management, healthcare management, organizational behavior, human resource management, and so on.
