Is Total Quality Management Enough for Competitive Advantage? Realities in Organizations Implementin
Jamal K. Al-Dabal
Broschiertes Buch

Is Total Quality Management Enough for Competitive Advantage? Realities in Organizations Implementin

With Examples from the United States and the Dev

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TQM gurus and consultants market it as the best change initiative that provides organizations with a competitive advantage. They also say that it is a cure for all problems that companies face. This dissertation provides intellectual and factual data showing that this is not always the case. There are areas where TQM provides a needed change initiative along with others. In addition, once most companies treat improving their processes as a priority, TQM ceases to give a competitive advantage since it becomes a basic entry point into the competition. The dissertation gives examples showing that...