
Improving Public Services
International Experiences in Using Evaluation Tools to Measure Program Performance
Herausgeber: Besharov, Douglas J; Klerman, Jacob Alex; Baehler, Karen J
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This volume spotlights recent advances in the worldwide use of quantitative performance measures in the public sector, especially approaches that incorporate program evaluation techniques. Chapters include single-country case studies, multi-country comparisons, and thoughtful essays on the challenges of making performance measurement and management work in diverse settings.