Ellen Doree Rosen, Rosen, Ellen D. Rosen

Broschiertes Buch

Improving Public Sector Productivity

Concepts and Practice

Beschreibung

This volume shows how public agencies can be made more efficient and humane, providing practical guidance to enhance both service quality and client satisfaction at local, state and national levels. Examples focus on the issues of quality management, improving service delivery, job reorganization and worker empowerment.

Produktdetails

• Verlag: Sage Publications, Inc.
• Seitenzahl: 292
• Erscheinungstermin: 1. Juli 1993
• Englisch
• Abmessung: 216mm x 140mm x 17mm
• Gewicht: 415g
• ISBN-13: 9780803945739
• ISBN-10: 0803945736
• Artikelnr.: 21655000