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The authoritative guide to the effective design and production of reliable technology products, revised and updatedWhile most manufacturers have mastered the process of producing quality products, product reliability, software quality and software security has lagged behind. The revised second edition of Improving Product Reliability and Software Quality offers a comprehensive and detailed guide to implementing a hardware reliability and software quality process for technology products. The authors - noted experts in the field - provide useful tools, forms and spreadsheets for executing an eff...