IMPLEMENTATION OF THE BPM IN HIGHER EDUCATION INSTITUTIONS

IMPLEMENTATION OF THE BPM IN HIGHER EDUCATION INSTITUTIONS

PROPOSITION OF A METHOD FOR PROCESS PRIORITIZATION

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From the implementation of BPM (Business Process Management) one can expect benefits such as: improving the understanding of the whole and change initiatives and optimizing management performance. Some aspects of BPM implementation are the definition of key processes on which the organization should focus, which allow organizations to understand how they generate value to their customers. This work aims to define a process prioritization method for improvement initiatives in Federal Institutions of Higher Education (IFES). It was used as theoretical foundation concepts and studies related to B...