How to ensure QoS at ATMs in Africa
Charbel Martial PATINVOH
Broschiertes Buch

How to ensure QoS at ATMs in Africa

Contribution to the improvement of the quality of service at ATMs in BENIN

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This study made it possible to detect, using surveys, interviews and training, the failures of ATMs or ATMs, and updated the organizational failures of banks established in Benin in the electronic payment field. Following relevant analyzes, it has revealed that the real causes of the ATM / ATM unavailability problem are the total or partial loss of the link between the remote payment server and the terminal. It made it possible to propose the use of EDGE technology (use of GSM modems) for the connection between their ATMs and their payment server. A series of best practice recommendations, pri...