Janel Anderson

Gebundenes Buch

Head On

How to Approach Difficult Conversations Directly

Beschreibung

Reaching agreement on difficult topics is critical to your success at work (and at home!). Unlock the secrets of effectively starting, navigating, and closing conversations on difficult topics. Informed by neuroscience and with case studies and exercises in each chapter, this book shows you how to navigate dicey situations with diplomacy.

Autor

Janel Anderson, PhD is a recognized expert on workplace communication and culture. She helps organizations untangle complex communication and relationship issues so employees and leaders alike can collaborate better and serve their customers more effectively. Even more importantly, Anderson helps her clients develop new ways of relating to one another at work so they can get products to market faster, shorten sales cycles, and create value for their customers, all while recognizing their own humanity in the process. Anderson holds a PhD in organizational communication from Purdue University. She has been a manager in a start-up company, a college professor, a director in a global organization, and in 2010 Anderson left her corporate role to found Working Conversations and hasn't looked back. With clients like 3M, Wells Fargo, Cargill, Delta Dental, General Dynam-ics, Mayo Clinic, and Polaris, Anderson has helped notable brands improve their communication and culture. In addition, she's worked with hundreds of associations and government groups, sharing techniques on how to com-municate more effectively at work.

Produktdetails

• Seitenzahl: 244
• Erscheinungstermin: 27. Februar 2018
• Englisch
• Abmessung: 229mm x 152mm x 14mm
• Gewicht: 481g
• ISBN-13: 9780999580912
• ISBN-10: 0999580914
• Artikelnr.: 69170856