Frosted with Care
Sweet tips for creating unforgettable customer experiences
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Frosted with Care reveals the sweet secrets behind building a thriving business. Written by Cailean Gysler, a finance strategist turned successful bakery owner, this book shows that the heart of any business - from cupcakes to corporate services - is about people and exceptional experiences. It shares lessons learned from running a bakery without knowing how to bake but with a clear vision of how to treat people. It includes practical, real-world insights on building a purpose-driven, loyal team, delivering unforgettable customer experiences, handling conflicts to strengthen relationships, per...
Frosted with Care reveals the sweet secrets behind building a thriving business. Written by Cailean Gysler, a finance strategist turned successful bakery owner, this book shows that the heart of any business - from cupcakes to corporate services - is about people and exceptional experiences. It shares lessons learned from running a bakery without knowing how to bake but with a clear vision of how to treat people. It includes practical, real-world insights on building a purpose-driven, loyal team, delivering unforgettable customer experiences, handling conflicts to strengthen relationships, personalizing service to stand out, and growing any business with care, empathy, and excellence. Whether you're an entrepreneur, business leader, or professional wanting to create a brand customers love and teams are proud to work for, Frosted with Care will transform the way you think about success. It reminds readers that at the end of the day, it's not just what you do - it's how you make people feel.
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